Submitted a loan app online to Boat Us. Received an email from Boat Us explaining my application was sent to Essex Credit a division of Bank West. The nightmare began. No one answers the phone at Essex and I needed a quick answer to a question. My question was Boat US...Read more
Our loan was approved quickly on June 13th. I submitted everything else they asked for and have not heard a word from them since June 14th. I have emailed and called countless times requesting an update with no results. Our sales person is Richard Pamintuan. Today is...Read more
This is the first time I have ever left a negative review of any company. Good Sam should strongly reconsider their relationship with a company this bad. One month into the process and the paperwork was still not completed. Phone calls were never returned and emails...Read more
Essex Credit - Help Me Get Over My Nightnare
Terrible business ethics. Two weeks and no response on a boat loan. Absolutely no communication, no return phone calls and inefficient. If you want stress and like to get screwed around then Essex Credit is for you. I'd rather gouge my eye out with a rusty spoon than deal with these idiots.
Essex Credit - Not Good
DO NOT USE THIS BUSINESS FOR A BOAT LOAN. TERRIBLE, NO CUSTOMER SERVICE AND THEY TAKE FOREVER.
Essex Credit - Worst Loan Experience Ever
I would not recommend these people to my worst enemy. If you can get financing elsewhere, do it. These people have taken nearly a month to process this loan, and it still is not done!
Essex Credit Auto Loan Review
Horrible customer service and follow thru. Finally got the loan approval done. We were suppose to pick up our RV on Saturday. They said everything would be done but after numerous calls we find out that's not happening. We are spending $150 a night to sit in a hotel with 2 dogs until at least Monday. Thanks Ricky A. for your lack of correspondence and your lack of help in this matter!!
We recently closed our loan with Ricky Aubrey at Essex Credit. He was great to deal with. The overall loan process is a little slow if you are not going through a dealer so I would advise securing other financing and then refinance with Essex. The rates and terms are...Read more
According to some that I am reading, there was nothing positive in 2015. Have they turned around for 2016? Please give me some feedback before I make a mistake. I am currently with Ally.....DONT go there ! Essex is telling me 4.29 @ 15 yrs. Are there hidden...Read more
They wont call me back. They won't tell me why. Left 4 messages. Their email said they would send a letter. It has been a week now and the only thing I have gotten in the mail is my credit score 849. I did not know having great credit was a reason to be denied a...Read more
I didn't like
- Customer service
- Lack of communication
- Deplorable customer service
Don't waste your time or the hard inquiry on your credit. I was trying to refinance a loan on my boat for a lower rate. I have never had a late payment on anything but in my life. Tried calling the person that was assigned my application twice before I received the...Read more
2 - WOW's. The 1st WOW is for reading these current reviews and thinking I was going to be the only one. The second WOW being how I see many of the names that I dealt with during my proceedings over the last two months and how these folks are still around at Essex....Read more
This company is an absolute joke, if you want to be hassled,delayed, never hear from them on your financing them they are the company for you!!! Linda Ramirez is the slouch I dealt with like many others in fact I ask myself how can she still be with the company even...Read more
We are the sellers in an Escrow Transaction that has now gone over 75 days! Essex continues to stall with the funding. We continue to get last minute stalls and last minute requests from Essex. Like last week, the night before closing/funding, we're told to get...Read more
I didn't like
- Horrible customer service
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