Essex Credit Reviews | essexcredit.com @ PissedConsumer

Rick B Mse

Lien release

Mar 26, 2024

I did not get to talk to anyone, so my issue was not resolved. I still need to get the Lien Release so that I can re-title the RV.

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Preferred solution: Lien Release

Talaysia Exb

Trying to get incontact with a Jim Peña or Gina...

Sep 29, 2023

Trying to get incontact with a Jim Peña or Gina Palomo Number and email I have no longer Please help

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Anonymous

Guest-3986822

Philadelphia, Pennsylvania

SERVICE SUCKS

Sep 20, 2022

1.1

Bank of the West and Essex Credit (part of BotW) are horrible in servicing their customers. They can't keep paperwork straight, they can't keep promise, no followthru unless they want money. 15 years they've had authorization to speak to my spouse and they're given all secure information for account access and they still won't answers questions. they say they need a verbal authorization. They're stupid. How do you know from a voice over the phone. Ignorance!

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User's recommendation: Stay Away! You'll save yourself some heartache and time

Scott M Qjr

Scott M Qjr |

Brooklyn, New York

No response to my inquiry Satisfaction of loan and title

Mar 16, 2022

1.0

I have sent numerous documents to help Essex find a copy of my Title for my sailboat with no response

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Preferred solution: My title

Whitaker E Qjh

Corrupt Organization

Oct 26, 2021

1.4

Loan Officer Lied to me to close boat loan. Applied for loan in name of LLC. Docs had my personal name. Loan Officer told me loan would be in my name but that boat would be documented with Coast Guard in LLC. They sent docs to Coast Guard in my name and refuse to document in LLC even though I have it in writing. Now I need to hire a lawyer

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Loss:

$1000

Cons:

Lack of communication
Liars
That rates are a come-on

Preferred solution: Deliver product or service ordered

User's recommendation: Save yourself the aggravation and go elsewhere

Anonymous

Guest-3406142

Checking on application for refinance

Mar 14, 2022

1.0

Was on hold for 30 min and no one ever answered. Never received an email about my pending application. Very disappointed. We have to use this business due to our rv loan and they make it impossible to refinance. They are using people to make more Money and its sad. You would think they would be fined or shutdown by now with all of the bad reviews.

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Cons:

Anything about the company

Anonymous

Guest-2834839

Jenks, Oklahoma

Poor Customer Service and communication

Sep 02, 2021

2.4

This is by far the worst borrowing experience in my lifetime. Let's begin with that I have excellent credit and solid employment. I would rate lender to client communication at best a D+. My experience could be compared to dealing with a robot that would only answer my questions by email and be snide and somewhat condescending if I needed explanation of any document. If you are looking for a RV loan Lender, look elsewhere

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User's recommendation: No, I would advise you to look elsewhere

Anonymous

Guest-2431537

Vincentown, New Jersey

Owned by Bank of the West

Feb 23, 2021

1.0

Bank of the west typically charges a higher interest rate. Essex bank is another spin off of the same company offering lower refi rates for the same loan. Essex knowingly complys with BOW if a loan is being paid at a higher rate and the borrower is asking for a lower interest rate never missed a payment and been on time for 5 years. They will automatically deny the borrower for any concocted reason they can.

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User's recommendation: Do NOT USE EITHER BANK

Deborah V Yvz

Refinance camper

Sep 14, 2020

3.1

We started our application on line and within a few days we got email to tell us to submit more info which we did. We got approved. All correspondence must be done by email as no one responds to calls. Response to emails is very slow too. We persisted and it took about 5 weeks to finally get the loan closed. Very poor communication. This was a refinance and I received the correspondence from the previous bank that the loan had been paid off that is how I found out that we were refinanced. Again we say very poor communication and you must keep emailing. I don't think we actually ever talked to a person during the process.

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Pros:

Low interest rate
Computer based application

Cons:

Lack of communication

User's recommendation: You will need patience and be in no rush as it will take some time.

Daniel T Gkl

Worst bank

Jul 02, 2020

1.0

Try to get a loan for a mobility van of 48k , they always kept asking for more info and every time we have what they wanted they would ask for more info on us just got way out of hand we have double income and they never said yes or no on the loan just keep asking for more ... THIS BANK MUST BE SMALL AND PUT TOGETHER BY *** ...

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Pros:

Waste of my time
Waste of time and my credit report

Cons:

Waste of my time and credit
Waste of time and my credit report

Preferred solution: Apology

User's recommendation: RUN WHEN YOU HEAR THEIR NAME

Anonymous

Guest-1815835

Costomer relations

Mar 07, 2020

2.0

started off on line app would not go through, I called several times and no answer finely someone answered and said she would call me right back after waiting 6 hrs. I called back and she said don't worry she will call me back in a few,i never did hear back, finely I got back on line and was able to fill out the app,i guess my info went through and it says I will get a answer soon, that was 3 days ago,i don't expect to hear anything but im going to give it a few days and see what happens.

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Keyonna Pao

Orlando, Florida

Loan documents

Feb 24, 2020

2.2

They lost my documents loan and now they dont answer my calls

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Anonymous

Guest-1835000

Riverview, Florida

Cannot get Essex to respond.

Mar 23, 2020

We have been dealing with this company for over four weeks! They now will not respond to emails or phone numbers. We are just baffled. They are advertised in FMCA . We now fear going to another company with using up one of our applications. Where is all our info that they have and we had to correct with them. Alice Tysinger in North Carolina

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User's recommendation: Please do not use this company

Rick A Uvy

Riverview, Florida

Saved By Previous Reviews

Jul 26, 2019

1.4

I was approved by Essex Credit, but trying to get the final paperwork completed was getting to be very cumbersome. Called, emailed, etc., but could never get in touch with loan officers. I had seen great reviews for Bank of the South (which is where I called to get the loan) so I had high hopes for a smooth transaction. After not being able to get in touch with loan officers, my wife did some research and saw the reviews for Essex which were NOT GOOD. I bailed on it and am glad I did. THANKS TO ALL WHO HAVE POSTED THEIR EXPERIENCES. Saved my sanity and probably a lot more. Would rate zero's if it allowed.

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Pros:

Low interest rate

Cons:

Customer service

Reason of review:

Poor customer service

Preferred solution: Cancel my loan application

Anonymous

Guest-1557270

Don't waste your time.

Jun 12, 2019

1.9

I'm beginning to think they aren't actually a finance company but an experiment to see how much someone can take. Not worth the hard inquiry on your credit report. After a week and a half, I never even got the full application finished because a problem on their website . They never answered the phone even if you call the number to apply. Go ahead, try it. When you call the direct number to the agent assigned to your application it goes straight to voicemail and they never return calls or respond to emails.

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Cons:

Lack of communication
No customer service at all
Horrible customer service

Reason of review:

Poor customer service

Anonymous

Guest-1526242

Oakland, California

Horrible

May 02, 2019

1.0

Recently like a month ago, applied Ricky says call if there’s a problem, really it never answers an never calls back.. out CR is 800. After three weeks what should been less than three dats we were refused. What a joke, joke on us cause we gave up an inquiry on our CR How this guy keeps his job is amazing

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Contact Information

Website:

www.essexcredit.com

Mailing Address:

12677 Alcosta Blvd Ste 400

San Ramon, California 94583-4423

United States

Phone:

(866) 377-3948

Contact Essex Credit Customer Service

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About

Related Companies

BNP Paribas, Bank of the West, Nickel France, Banca Nazionale Del Lavoro, BNP Paribas Asset Management

Summary

Essex Credit deals with financial matters and offers loans applications which could help citizens with purchasing of a boat or RV. The company characterizes itself as one which is able to provide customers with low monthly payments, payment delay up to 90 days, up to 30 years terms, online calculators and instant credit reviews. As for the application, the customers can apply by phone, fax, mail or in the online regime as well. Free quote is also considered as an additional value offered by Essex Credit. The described company is a member of BNP Paribas Group and cooperates with Norton Security which makes the process of online operations safer. It can be concluded that the corporate office is located in San Ramon, California.

Essex Credit is ranked 119 out of 1016 in Loans and Mortgages category

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Essex Credit

Essex Credit Overview

Media from reviews

Top Essex Credit Reviews

"Essex Credit was Great for me"

"SERVICE SUCKS"

Lien release

Trying to get incontact with a Jim Peña or Gina...

SERVICE SUCKS

No response to my inquiry Satisfaction of loan and title

Corrupt Organization

Checking on application for refinance

Poor Customer Service and communication

Owned by Bank of the West

Refinance camper

Worst bank

Costomer relations

Loan documents

Cannot get Essex to respond.

Saved By Previous Reviews

Don't waste your time.

Horrible

About

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