Essex Credit Complaints and Reviews

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Essex Credit
Main address: 12677 Alcosta Boulevard, Suite 200 94583 San Ramon CA
1-866-ESSEX-4U (866-377-3948), 866-ESSEX-FX (866-377-3939), sales@essexcredit.com
  • 31+1 mobile complaints
  • $120K claimed losses
  • $3.7K average
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  • 1 day ago
  • Loans and Mortgages
  • Tampa, Florida
  • Boat Refinance
  • 2

We trusted that Costco only deals with the best. Wrong! should have read reviews before applying. Mr Aubrey does not return emails, nor calls even thought in his email response he says he will answer all emails. My husband's boat refinance was declined. They have not sent us anything in the mail, as their emails stated they would, and we have no clue why we were declined. I know their boat online... Read more

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  • Sep 04
  • Loans and Mortgages
  • Street, England
  • Boat Loan
  • 122

I inspect boats for buyers. I submit around 200-250 inspection reports a year...normally it's a two-day process. Inspection one day, provide report the next. On RARE occasions, an INSURANCE company will want an item or two explained further. I refuse to work with Essex Credit anymore. I submit an inspection report and their "underwriters" don't know how to evaluate it! THEY DON'T KNOW ANYTHING... Read more

Was this review helpful? 3 0

     

  • Sep 02
  • Loans and Mortgages
  • Positive Experience
  • 137

I submitted my app, got an approval letter. My Experian Consumer credit score was 755. I had to wait 3 day because Kathy Nordendahl was on vacation. She promptly emailed back that I was approved at 4.15. I had to submit DL, Proof of Insurance, MSO, & copy of signed bill of sale. From filling out the Costco Essex online app to Funding it took 12... Read more

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  • Aug 11
  • Loans and Mortgages
  • Positive Experience
  • 1
  • 1
  • 67

First time buying a larger yacht and it definitely is a very involved process. More then I thought anyways. Ricky was awesome throughout the entire process and was able to disburse the funds within one day after closing on the boat. The entire process took about 5 weeks but 95% of that was the broker being on vacation, out sick, emergencies ect. Ricky did everything he could to ensure this deal... Read more

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  • Jul 02
  • Loans and Mortgages
  • Phoenix, Arizona
  • Loan
  • 195

I was preapproved - had a private seller. Weeks later the deal is still in process and the seller is losing all patience. They'll probably get the deal done eventually, but barely communicate, and definitely don't live up to their claim of 5-7 days. 'The check is in the mail'. Yeah they have more favorable terms that 'the bank' for boats/RV's but you pay the price. My recommendation is if you... Read more

Was this review helpful? 1 0

Same here. Its been over 3 weeks now and no boat for this 4th July weekend. Add comment

     

  • Jul 02
  • Loans and Mortgages
  • Jacksonville, Florida
  • Boat
  • 83

The worst experience ever trying to finance a deal. I called when putting in my application they said up to 5 days. We had up to 16 days before the boat was to be delivered and the holiday weekend. So we proceeded. They requested documentation and I was out of town. I asked to email it instead they said I could not (this response took 3 days). I called my accountant had the paperwork sent to me... Read more

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  • Jun 25
  • Finances
  • Washburn, Missouri
  • Rv Refinance
  • 114

First let me say I don't like to send complaints but this company is by far the worst to deal with. Nika Garan was also my contact and I am amazed at how long it takes to receive a return call. I was told that we were declined for refinance - not due to our credit or total debt- but because of the amount we owed was greater than what they valued our coach at. Once I told her we could pay the... Read more

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  • May 30
  • Dealers
  • Itasca, Illinois
  • Boat
  • 111

Unlike other reveiws on this site, my experience was great. Essex had best rates for my 2009 Intrepid Walkaround purchase ($150K). They informed me up front how they value boats and I therefore, used this same service during my search to ensure I got best price and could get financing. This was first time I did not finance at brick and mortar bank. I was very pleased with communication - she... Read more

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  • Mar 28
  • Loans and Mortgages
  • Loan Representative
  • 143

My loan rep, Neika Garan, was simply horrible. She was very slow to respond to emails, and then never really addressed my questions. I asked for a preapproval, which seemed to require too much thought for her to comprehend exactly how that works. I think she is just trying to to avoid having to make contact with people. We ended up going with another company with fantastic terms and were... Read more

Was this review helpful? 3 0
 
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