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  • Customers like
    • Computer based application1
    • Rate1
  • Customers don't like
    • No customer service at all4
    • Horrible customer service3
    • Lack of communication3

Going through the process right now for a boat loan. Have already paid over $300 for the inspection, and cannot get a hold of our loan officer Linda Ramirez. She won't return phone calls or emails. Tomorrow we will speak to her supervisor to see if that gets us anywhere. I've never experienced such horrible customer service in my life! Add comment

  • May 12
  • Loans and Mortgages
  • San Ramon, California
  • Rv Loan
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

I was approved for my $250K RV loan very quickly, but I can't get my rep to return my calls. Day after day, I try to reach Linda Ramirez and always get her answer machine. I leave messages for her (their office is in San Ramon, California), but after 1 week, I still have not received a call back. In frustration, I called the main opertor and refused to hang up until she was put on the line. ... Read more

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  • May 07
  • Loans and Mortgages
  • Rv Loan
  • 44
  • REVIEW RATING 3/5

Pre-approval through Costco membership (quick) signed sales agreement for RV, submitted paperwork. It has now been over 3 weeks. Numerous attempts to contact loan officer (Linda R.) via email and phone with only a couple responses stating she will call with update.....no calls. again, several email requests from both me (buyer) and dealer all with no response. 3 weeks in with sales agreement... Read more

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  • Apr 27
  • Loans and Mortgages
  • Denver, Colorado
  • Rv Loan
  • 117
  • REVIEW RATING 4/5

I have 800+ credit score. They ran my credit to confirm and I was pre-approved for an RV loan. It was explained that I when I found the RV I wanted, I'd just email the vehicle info to my assigned rep (Linda). I did that nearly 10 days ago. Zero response. I've called and left messages twice, email her directly twice. Still nothing. I feel completely swindled. Not only did I waste valuable time,... Read more

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  • Apr 24
  • Loans and Mortgages
  • Ashburn, Virginia
  • Boat Loan
  • 62
  • REVIEW RATING 3/5

I have been extremely disappointed with Essex due to a lack of communication and failure to fund my loan in a reasonable amount of time. My credit is excellent and all documents were submitted in a timely manner. I just can't get a response on the loan status. My boat dealer is about to bail on the deal because of the continued delays. Essex won't provide any guidance on the loan status... My rep... Read more

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  • Apr 17
  • Loans and Mortgages
  • Lorain, Ohio
  • Boat Loan
  • 88
  • REVIEW RATING 3/5

No communication. Received approval online. Sent in all required documentation. NEVER heard a word. Made repeated calls and never ever got a call back. Every time I called they acted surprised I never got a call back and assured me someone would call. These people are clueless at best. Oh and you can forget anyone answering the phone within 10 minutes of your call. Best advertised rates through... Read more

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  • Mar 16
  • Loans and Mortgages
  • Cripple Creek, Colorado
  • Rv Loan
  • 214
  • REVIEW RATING 5/5

Applied for an RV loan through Costco and the finance company was Essex/Bank of the West. It was a very difficult process. First they took almost a month to process. At the end I found out they charge an origination fee like a mortgage. I was buying from a private party and in fear of them backing out after a month I paid it. They then took it upon themselves to register it with MVD. 5 weeks... Read more

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Worst customer service ever. Boat was a pain in the ***. Linda is a joke. Add comment

  • Mar 07
  • Banks
  • Boat Loan
  • 127
  • REVIEW RATING 4/5

i fill a application for a boat on January a ask him if a can finance a boat under my corp because one of the car company was fully pay .I personal support the loan to start the communication very poor finally after 1 month they sent to me a automatic email with a non approval i email him asking why for the decision he respond low income, last week the bank send me 2 letters one personal score... Read more

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  • Mar 05
  • Auto Financing
  • Bellevue, Washington
  • Car Refinance
  • 133
  • REVIEW RATING 4/5

I applied through a Costco promo for an RV refinance with Essex Credit. They asked for more and more information without giving me a yes or no on the loan. I called several times but could never talk to a representative. They would only email me requesting more info including previous tax returns, proof of income, and proof of investments. I felt uncomfortable disclosing all this info and in... Read more

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