1.8
  • Horrible customer service2 votes
  • No customer service at all2 votes
  • Lack of communication1 votes
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  • Mar 16
  • Loans and Mortgages
  • Cripple Creek, Colorado
  • Rv Loan
  • 62
  • REVIEW RATING 4/5

Applied for an RV loan through Costco and the finance company was Essex/Bank of the West. It was a very difficult process. First they took almost a month to process. At the end I found out they charge an origination fee like a mortgage. I was buying from a private party and in fear of them backing out after a month I paid it. They then took it upon themselves to register it with MVD. 5 weeks... Read more

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Worst customer service ever. Boat was a pain in the ***. Linda is a joke. Add comment

  • Mar 07
  • Banks
  • Boat Loan
  • 44
  • REVIEW RATING 4/5

i fill a application for a boat on January a ask him if a can finance a boat under my corp because one of the car company was fully pay .I personal support the loan to start the communication very poor finally after 1 month they sent to me a automatic email with a non approval i email him asking why for the decision he respond low income, last week the bank send me 2 letters one personal score... Read more

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  • Mar 05
  • Auto Financing
  • Bellevue, Washington
  • Car Refinance
  • 61
  • REVIEW RATING 4/5

I applied through a Costco promo for an RV refinance with Essex Credit. They asked for more and more information without giving me a yes or no on the loan. I called several times but could never talk to a representative. They would only email me requesting more info including previous tax returns, proof of income, and proof of investments. I felt uncomfortable disclosing all this info and in... Read more

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  • Mar 04
  • Loans and Mortgages
  • Mesa, Arizona
  • Boat Loan
  • 30
  • REVIEW RATING 4/5

Approved 4 weeks ago and can't get Linda Ramirez to return my phone call or respond to my emails. Keep sending her what she asks for and we can't seem to get the boat inspected to move forward with the loan process. You wait on hold for a very long time to speak with anyone. Costco should rethink their partnership and/or change their slogan that they only partner with the best as Essex is far... Read more

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  • Jan 21
  • Loans and Mortgages
  • Raleigh, North Carolina
  • Boat Loan
  • 198
  • REVIEW RATING 4/5

I Applied for a boat loan online at about 10:30PM , clicked "submit", and within 45 seconds was informed that our application was DECLINED. That's it. Not even allowed to speak to a human being regarding the matter! I guess that is what the world has now come to, SKYNET is allowed to decide who is "worthy" and who is not. As far as I'm concerned, If you are not hoarding guns and ammo to fight the... Read more

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  • Nov 10, 2014
  • Loans and Mortgages
  • Concord, California
  • Rv Loan
  • 174
  • REVIEW RATING 5/5

They made multiple mistakes resulting in such a scramble of paperwork to the DMV that we can't get new tags. Yes, monthly payments for several months after our refi, and they didn't do the paperwork at all initially, then made the mistakes and now we cant use our motorhome. Well, at least not on the road, I guess if we like our driveway we can camp there. The people take no responsibility and... Read more

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  • Oct 24, 2014
  • Loans and Mortgages
  • Unprovided Information
  • 210
  • REVIEW RATING 4/5

Ricky is the worst! I am glad someone else has a good experience, because I have been waiting a week for him to get back to me and all I am asking for is some general information. I have a seller who is starting to wonder if I am a qualified buyer even though I did receive an approval from Essex Credit shortly after making application, but it's been all downhill from there. I wonder if Bank of... Read more

Was this review helpful? 4 1

  • Oct 21, 2014
  • Loans and Mortgages
  • Tampa, Florida
  • Boat Refinance
  • 138
  • REVIEW RATING 4/5

We trusted that Costco only deals with the best. Wrong! should have read reviews before applying. Mr Aubrey does not return emails, nor calls even thought in his email response he says he will answer all emails. My husband's boat refinance was declined. They have not sent us anything in the mail, as their emails stated they would, and we have no clue why we were declined. I know their boat online... Read more

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  • Sep 04, 2014
  • Loans and Mortgages
  • Street, England
  • Boat Loan
  • 330
  • REVIEW RATING 5/5

I inspect boats for buyers. I submit around 200-250 inspection reports a year...normally it's a two-day process. Inspection one day, provide report the next. On RARE occasions, an INSURANCE company will want an item or two explained further. I refuse to work with Essex Credit anymore. I submit an inspection report and their "underwriters" don't know how to evaluate it! THEY DON'T KNOW ANYTHING... Read more

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